If my documents are wet should I try to dry them out?

No, this can actually lead to more damage and make the restoration process more difficult

Water damage documents should be kept in a cool place like a freezer or refrigerated area if possible

Correct, this will help to prevent mold growth and allow for best chance for full restoration.

Document losses are covered under my business insurance policy

Potentially, every policy will address your personal property and documents, and will spell out your coverage eligibility and limits.

Smoke damaged documents can be cleaned with household cleaners?

No, you should never try to clean a smoke damaged document with a household cleaning agent. This may cause more damage and ultimately prevent the document from being restored.

Our friends from the New Zealand library put together a video of how we restore wet documents, watch a video of the document freeze drying process in action